Reservation & Refund Policy
RESERVATION
- Please make advance reservation via telephone or book online to ensure room
availability.
- Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed
reservation. Please read the cancellation policy before obtaining the confirmed
reservation.
- Rates displayed online are not guaranteed until the confirmation voucher is
generated. The rates are generally dynamic in nature. Once a rate is selected and
transaction is executed by you, no other rate is applicable either higher or lower
and enforce no refund is admissible.
- The estimated cost for stay includes the confirmed room rate, the estimated taxes,
and estimated fees.
- The actual taxes, fees and cess prevalent at the time of stay shall be applicable,
which may vary from the estimates and you are liable to pay any extra cost on
account of such amendments in taxes, fees, cess etc.
- Currency conversions are estimates and are provided as information only. The bill on
check out for stay shall be charged in the hotel’s local currency.
- We reserve the right to modify or cancel the reservation if it appears, at sole
discretion of the hotel, that a guest is engaged in fraudulent, illegal or other
inappropriate activity or the reservation is obtained fraudulently or with malafide
intention or mistake or error.
- On check in to the hotel, please present the hotel reservation confirmation voucher
along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo
driving license, or any photo ID card issued by Central/ State government and a
valid credit card for any incidental and/ or extra charges.
- All promotion/sale rates are restrictive fares and are non-refundable. Certain
promotion/sale Rates do not permit any changes in the hotel booking. Please check
restrictions on the rate while booking. Under all promotion(s)/sale rates, limited
inventory is available on select Room type(s) only on first come first served basis.
WTR Munnar reserves the right to withdraw and/or amend the promotion/sale without
any prior notice.
- All extra services & amenities not part of this offer will be available at an on
additional charge only.
- This offer cannot be combined with any other offer/promotion or benefit(s) available
through any loyalty program run by The Wild Trails Munnar Resort or any third party.
- In case of non-availability of pre-booked room at the time of arrival, the hotel
will offer an alternate similar standard hotel/ in a similar room type, at its
discretion and without any further liability.
- Rates may change without notice and may vary for special events except for confirmed
reservation against the advance payment.
- All rates are subject to prevailing local taxes as applicable on room tariff &
services opted.
OCCUPANCY
- Normal occupancy permits maximum two people per room. Additional person (if room
size permits) is charge extra as per prevalent rate of the Hotel.
DEPOSIT/ ONLINE PAYMENT
- The deposit / online payment to be paid in advance equivalent to total room nights
booked for the entire stay to get the confirmed reservation.
- We accept deposit only against the Maestro, Visa and MasterCard. For any alternate
mode of payment, please contact the hotel’s reservations.
- Corporate reservations need to be secured by a company credit card. For any
alternate mode of payment, please contact Hotel’s Reservation.
- Group bookings of four or more rooms require cancellation notice to refund the
deposit as specified in cancellation & early checkout policy.
CANCELLATION AND EARLY CHECKOUT POLICY
-
In case your plans change, ensure to inform in writing the cancellation/ amendments
in plan to the Hotel Reservation for a refund of your deposit. The guidelines in
this regards as under:-
-
The modification/cancellation request for bookings made online will be processed
automatically through the Internet Booking Engine. Any refund due shall be done
through the system in accordance with the applicable modification/cancellation
rules. In case of rebooking, a rate difference may be payable for the change as per
the rate applicable for the rebooked date/ room type and subject to availability.
-
Any additional charges or rate difference for the modified reservation can be paid
through the same payment mode/card as used for original reservation.
-
Please note that if an online booking is modified or cancelled with the hotel’s
reservations Office/ Hotel’s sales office, it cannot be further modified or
cancelled online.
-
The refund of the reservation done by the Travel Agent will be processed by the
issuing Travel Agent only and no refund admissible online.
-
In the event of cancellation of non-cancellable booking (s), the client shall not be
refunded the amount paid towards making the reservation(s).
-
In case of early checkout, you are liable to pay for the entire confirmed
reservation. If not sure of the policy, contact the hotel for clarification.
-
Please note for reservation of more than one room in that case all rooms are
determined as "reserved nights". For example, two (2) rooms reserved for four (4)
nights would be (8) reserved nights, hence to such (8) reserved nights applicable
cancellation period is 72 hours.
The cancellation applicable as under: -
Reserved Room Nights(No.)
|
Cancellation Period prior to arrival |
4 |
48 hours |
4-7 |
72 hours |
7 & above |
7 days |
REFUND POLICY
On cancellation of refundable booking the refund processing will take time between
two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for
the specified processing time are based on billing cycle of your credit card company and
processing time of the bank. The refund depends on numerous factors such as the hotel's
cancellation policy, time of cancellation and processing fees etc. For more details
refer to the cancellation policy mentioned above.
In case the reservation is not confirmed, we will not charge you anything on your credit
card and release the whole amount if any that was held on it immediately. Now after we
do this, it will still take two(2) to four(4) weeks for the bank to process the refund
and to show the refunded amount on your credit card.
CHECK IN
- Normal check in time is 1:00 PM. For late arrivals, please call for instructions on
the procedure for arrival after 6 PM.
- Check-out is at 11 am.
- Early check-in and check-out is available by prior arrangement only i.e. subject to
availability and prior intimation & written confirmation only.
MODIFICATION
- Any modification in the reservation is subject to availability at the time of
making such a request.
CHILDREN AND INFANTS
- Child (up to 5 years) can stay free of charge with parents without extra bed.
- Children between 5 years to 12 years of age will be charged extra.
- Children above 12 years of age will be treated as young adults and the prevalent
reservation charges will be applicable and levied.
NON-ARRIVAL TO THE HOTEL (NO SHOW)
- If you fail to arrive at the hotel on the arrival date the entire reservation will
be cancelled automatically by the hotels and will be charged for the entire
reservation.
- If you fail to check in on the first date but still continue your travel plan to
stay at the hotel, please, urgently, contact us to keep the room for you for the
rest of the nights. Otherwise as mentioned above, the entire reservation will be
auto-cancelled and no refund admissible.
SHORTENED STAY (EARLY CHECK-OUT)
- Shortened stay is subject to entire period charge whether or not you stay the entire
period. If you know the change in your plan, please contact us at the earliest to
minimize the charge by the hotel subject to cancellation policy.
SPECIAL REQUEST
- Please note that Hotel neither guarantees nor liable to admit any request for
amendment in plan or any other special requests which shall be admissible subject to
availability on arrival.
- The request for airport pick-up requires intimation to the reservation at the time
of the room(s) booking.
CONFIRMATION VOUCHER
- The reservation once confirmed, a confirmation number and the voucher is generated
that you can print for your convenience.
- It is necessary to present the confirmation voucher to the hotel on arrival either
physical copy or electronic copy. Along with a Government recognized ID Proof. . On
failure to produce the confirmation voucher may result in the hotel not honoring
your reservation unless the hotel is able to trace & match the excess in the
reservation system.
PAYMENT SECURITY
- It is important to know that whenever you provide the personal details or credit
card information, it is secured. Your credit card number, name, address, and
telephone number are protected by the latest security technology. We do not collect
credit card details by phone or email for your personal security nor we take
photocopies of the same,. We record only the last 4 digits of the card for our
reference and authenticity.